By All Means, Please Take Two

Ah, so as stated from my last post, the pool has been opened for the season at my hotel.  We had an exceptionally busy night at the hotel and in the pool the other night.  To me, it was too cold outside yet to be swapping my sweater for a two-piece, but what do I know?  I’m a Southern Girl in the Midwest Snow.  At one point I counted 15 people in both the pool and hot tub together.

Needless to say, the area was teeming with people.  We keep a healthy supply of towels in the pool room, so, with only 15 people at the max having been in there at once, I should have had plenty of towels.

Not so.  By the end of the night I had five towels left because people insisted on having pillows for their leisurely soak in the hot tub.  Ugh, of course.

You know, it wouldn’t be an annoyance to me if it had been busier in the pool.  But when we’ve got about 50 pool towels and suddely I only have 5?  That’s an issue to me.

So, here I am doing all this laundry because people are helping themselves to two pool towels.

Pool towels.  I’m complaining about pool towels.

It’s still rather slow at the hotel.  Stay tuned for more.

Seriously, though… just use one towel!  Or bring your own pool towel next time.  We don’t just pull clean towels out of our asses, you know!


The Complaints Are In; Summer is Officially Here

Well, I can officially put on my sunscreen to deflect the summer season complaints.

We got our pool and hot tub area up and running on April 1, great day, right?  It only took 13 hours of the pool being open for the first complaint to come in about it.  Let me give you a little back story: it was already about 35-40 degrees Fahrenheit outside, so it was a bit cold to go swimming, in my opinion, anyway.  But, whatever, I guess when you have kids, it doesn’t matter if it’s super cold outside, you’ll let them swim if there’s a pool available.

This particular family decided to complain about the ceiling fans that were on.  Because it made it too cold to swim.

Are you serious?  The fact that it’s still winter outside wasn’t too cold for you?

Nevermind the fact that I couldn’t find the switch to shut them off.  I’ve gotten good at bullshitting my way around doing mundane things for guests.  Maybe that makes me a cynic or a terrible customer service rep, but I don’t care because if I put forth the effort that I am trying, even if I’m not, people will still smile and say “Oh, it’s okay, thank you anyway” with a smile and we’re all happy for the time being.

Ah, since the season is upon us, I’m sure this won’t be the only one I get about the pool.  Just wait until all those summer storms start rolling in and I have to shut down the pool.  That is going to be a whole new barrel of fun, isn’t it?

Summer Is Coming

I can tell that summer is coming by how business has changed in the hotel over the last few weeks.

It has picked up quite a bit and some nights over the last few weeks I haven’t gotten to enjoy the luxuries that I let myself indulge in over the slow winter months.  Like sitting on my ass and watching episodes of old TV shows on Netflix back to back to back.  Or flipping through Facebook for hours on end.

It’s the little things, you know?

I’m glad we’re getting busier because life has gotten a bit dull around the hotel without something to do constantly.  Plus, it keeps the big boss man happier and as a result, the rest of us are happier.

And with the arrival of summer also comes droves of Stupid People.  I mean, they have come in the winter, too, but I know that it will slowly become worse as these people will be sun-drained and have already lost their minds from listening to their children scream in the car for 8+ hours.

The phone will start ringing off the hook and I’ll have multiple people in the lobby at once wanting to check in or check on rates.  It’ll be difficult to do it all by myself, but I will bring my PC laptop so that I can check people in two at a time.  I will be as prepared as I possibly can and I will smile and be nice, even when they’re being a giant asshole to me.

The air conditioners won’t be cold enough, the pool won’t be big enough, and people will decide that my rates are too high and yell at me for being unkind to those on a budget.  I’ll have something snide to say right on the tip of my tongue about how I only make $8 an hour and I’m sure they are on a salaried wage and make more a month than I do in two months, but instead I will say something like “I’m sorry, I don’t set the rates,” and give them a frowny face of lies.

Not that I not sympathize with them, but you know, it’s the game.  It’s the game of traveling in the summer months.  It’s America, welcome to the jungle.

Ah, but for right now, we have slow nights, we have busy nights, it comes in spurts.  I will enjoy the time before the droves of screaming children come.  I will enjoy the time before the cocky teenagers come thinking they can intimidate me into letting them into the pool after I’ve closed it due to stormy weather.  Just because I’m shorter than you doesn’t mean I scare easily.  With shortness comes great courage, you know.  Or something like that.  Maybe it’s great butt cheeks from having to go up and down step ladders all day.

Who really knows.  But Summer is coming.  Are you ready for it?