By All Means, Please Take Two

Ah, so as stated from my last post, the pool has been opened for the season at my hotel.  We had an exceptionally busy night at the hotel and in the pool the other night.  To me, it was too cold outside yet to be swapping my sweater for a two-piece, but what do I know?  I’m a Southern Girl in the Midwest Snow.  At one point I counted 15 people in both the pool and hot tub together.

Needless to say, the area was teeming with people.  We keep a healthy supply of towels in the pool room, so, with only 15 people at the max having been in there at once, I should have had plenty of towels.

Not so.  By the end of the night I had five towels left because people insisted on having pillows for their leisurely soak in the hot tub.  Ugh, of course.

You know, it wouldn’t be an annoyance to me if it had been busier in the pool.  But when we’ve got about 50 pool towels and suddely I only have 5?  That’s an issue to me.

So, here I am doing all this laundry because people are helping themselves to two pool towels.

Pool towels.  I’m complaining about pool towels.

It’s still rather slow at the hotel.  Stay tuned for more.

Seriously, though… just use one towel!  Or bring your own pool towel next time.  We don’t just pull clean towels out of our asses, you know!

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The Complaints Are In; Summer is Officially Here

Well, I can officially put on my sunscreen to deflect the summer season complaints.

We got our pool and hot tub area up and running on April 1, great day, right?  It only took 13 hours of the pool being open for the first complaint to come in about it.  Let me give you a little back story: it was already about 35-40 degrees Fahrenheit outside, so it was a bit cold to go swimming, in my opinion, anyway.  But, whatever, I guess when you have kids, it doesn’t matter if it’s super cold outside, you’ll let them swim if there’s a pool available.

This particular family decided to complain about the ceiling fans that were on.  Because it made it too cold to swim.

Are you serious?  The fact that it’s still winter outside wasn’t too cold for you?

Nevermind the fact that I couldn’t find the switch to shut them off.  I’ve gotten good at bullshitting my way around doing mundane things for guests.  Maybe that makes me a cynic or a terrible customer service rep, but I don’t care because if I put forth the effort that I am trying, even if I’m not, people will still smile and say “Oh, it’s okay, thank you anyway” with a smile and we’re all happy for the time being.

Ah, since the season is upon us, I’m sure this won’t be the only one I get about the pool.  Just wait until all those summer storms start rolling in and I have to shut down the pool.  That is going to be a whole new barrel of fun, isn’t it?

The Pool is Optional

When I was small, my father worked in the hotel business.  I was too young to understand anything other than what was placed right in front of me at that point in time.  Now I understand how frustrating of a business it is no matter what your job title is with the hotel.

The hotel I work at is one of the few with a pool, let alone an indoor pool, so that’s always a big ticket item and it’s why a lot of people choose to stay at our hotel in the summer.  I mean, even as a kid travelling with my parents, I remember hoping beyond hope that each place we stopped at would have a pool, because there’s nothing cooler than getting to swim at a pool that isn’t where you normally go swim at!

It’s one thing when it’s a disappointment to the kids that the pool is closed for maintenance or bad weather.  They will pout and get over it within a few minutes.  It’s another when it’s an adult upset about it.  They assume that just because they’re adults and they’re paying for a room that that gives them the right to use the pool.

First of all, a hotel having a pool is an added, optional amenity.  Second of all, it doesn’t matter if it’s a pool set outdoors or indoors, if there is lightning in the area, the pool will be closed because I’m not risking my job or the hotel’s reputation because I let you guys swim and the building to hit with lightning.  NEWS FLASH! The building gets struck by lightning?  Guess where all of those toasty electrical currents are headed?  That’s right, straight for your fat ass floating around the pool.  Nuh, uh.  You can go sit in your bathtub if you want to be in the water during bad weather.  At least then it’s not my or the hotel’s responsibility when you turn out to be a bit fried.

Yeah, swim at your own risk, but I’m still responsible for the guests in my hotel during my shift and I really don’t feel like calling 911 or filling out incident reports and getting all these people involved.  Not worth it, thanks.  I get paid to get you a room, answer your questions, and give you some extra towels or a toothbrush.  I don’t get paid to clean up your dumbass mess.

I can’t tell you how many times I’ve had a person demand a discount because the pool was closed or the hot tub was out of order.  No, I’m not discounting your room because we have a severe thunderstorm, and no I’m not discounting your room because the hot tub randomly decided to shut off.  Those are things we can’t predict.  It’s not like a car lot having a hail sale after a storm.  Let me just send out flier for our “Lightning Storm Room Discount.”  I can get those to press before the storm passes, right?

I even had one lady ask me if I “planned” on having severe weather when they got there.  It took a lot of will power to bite my tongue and not respond with “Oh, yes, ma’am, we should see a pretty nasty system rolling in around 7:13pm, around the time you estimate you will be arriving at my lovely establishment.”

Instead, I sarcastically said “Well, no one really plans on bad weather, but there are predictions for it in our area, and if it happens to come through around that time, the pool will be close and no one can use it.”

One night while storms were rolling in and out of the area I had one kid pester the ever-living hell out of me about the pool.  I was about to phone up his parents in the room, where they were, not watching their kid, and tell them to pick up their kid.  The mother finally came down and used the lobby computer for a while and then herded him back up the room when she was finished.  I was thankful for that.

Then a group of teenagers the same night kept pestering me, too.  Out of sheer annoyance, even after the threat of severe weather passed, I kept the pool closed because I was so damn pissed off about being bugged so much.  Plus, I didn’t feel like tracking these people down to tell them it was open.  There was no point in opening the pool for that last half hour anyway.  All they would have done is bitched and moaned that I had to close the pool while they were still having fun.

Other people like to moan about it being “too cold” and “why isn’t it heated?” Uhm, first of all it’s 102 outside and you want a heated pool? Are you fucking nuts?  Second of all, the water is room temperature at all times, grow a pair and jump in.  It’s not like you’re jumping into the Colorado River of Icy Doom.  Shit, that water is even still cold as it cycles down into New Braunfels.  Bone-chillingly so.

I cannot wait until it’s closed for the season.  Then again, I’ll have to listen to the “isn’t it heated?” complaint all over again.